Shipping Policy

Introduction

At our shop, we are committed to delivering your premium skincare products quickly and reliably. Our Shipping Policy outlines the details of our shipping process, including delivery times, shipping costs, and order tracking.

Shipping Coverage

We offer free shipping on all orders worldwide, with no minimum purchase required. Whether you’re ordering from the United States or internationally, you will not be charged any shipping fees.

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). Processing time includes verifying payment, preparing your order, and packaging your products for shipment. You will receive an order confirmation email once your order is placed, and a shipping confirmation email with a tracking number once your order has been shipped.

Delivery Time

After your order is shipped, delivery time is estimated to be 6-12 days, regardless of your location. Delivery times may vary slightly due to factors such as customs processing (for international orders), weather conditions, or carrier delays. We are not responsible for delays caused by third-party carriers.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a unique tracking number. You can use this tracking number to check the status of your order on our website (via the “Track Order” page) or on the carrier’s website.

Shipping Restrictions

We ship to all countries worldwide, with the exception of countries where international shipping is prohibited by law. If you are located in a country with shipping restrictions, we will notify you during the checkout process and cancel your order (if necessary) with a full refund.

Missing or Damaged Shipments

If your order is missing, lost, or damaged during shipping, please contact us within 7 days of the estimated delivery date. We will investigate the issue with the carrier and provide a refund or replacement, depending on the circumstances.